Q: What is your return policy?
If you are not 100% satisfied with your purchase, simply return it for a refund. You can return your purchase for up to 30 days from the purchase date. Your refund will not include shipping charges previously paid. If you are returning items that received "Free Shipping" on the original order, a $2.99 handling/ shipping fee will be accessed on each pair of the sunglasses.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for a refund to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we receive your return at our warehouse, we will refund your method of payment and send you an email stating that your return is completed. We usually process returns within two business days of arriving at our warehouse, and credits normally take 3-5 business days to appear on your credit card statement.
Q: I would like to exchange my sunglasses for a different pair. What is your exchange policy?
You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the style and color you would like to exchange your sunglasses for so we can place the new pair on hold for you.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for an exchange to be issued. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order. We will take care of the shipping charge for the new pair of sunglasses being shipped to you.
Q: I returned a pair of sunglasses. When can I expect to see the refund on my credit card statement?
Once we receive and process your refund, it can take up to 3-5 business days to show on your credit card statement. Once we have issued your refund, you will receive an e-mail notification from Nikki Eyewear letting you know that we have processed your return.
Q: How long does it take to process a return/exchange?
Once we have received the package back in our warehouse, returns and exchanges are processed within two business days, and returns are never processed on a Monday or the day after a holiday weekend. We will send you an email to confirm your refund.
Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original method of payment, as because we do not like to have your money in limbo, we do not offer any sort of store credit.
Q: Can I return a pair of sunglasses that broke?
We do not accept worn or used merchandise for return. We do replace defective sunglasses, but we can only assume a 30-day replacement policy, as we cannot be responsible for wear and tear.
Q: Are there any restocking fees for returns or handling fees for exchanges?
No, there are no restocking fees on your return, and we actually pay for the shipping on the exchanged product, provided it is shipping within the United States.
Q: Why did I not receive a refund for the shipping?
As stated in our return policy, we do not refund for shipping costs.
Q: Do I get free return shipping?
No, any costs incurred when sending back the sunglasses are the responsibility of the customer.
Q: Does the RMA Number cover my return shipping cost?
The RMA Number functions to identify your return so you are promptly and properly credited; it does not act as postage and thus will not cover your return shipping cost.
Q: What do I do with my RMA Number?
Write your RMA Number on the outside of the return parcel. Also, please include your invoice inside the return parcel.
Q: How do I return the sunglasses to you?
Once you have obtained your RMA Number, please write it on the outside of the box, put the invoice in the box with the product to be returned, and take the parcel to the post office, UPS, or FedEx store to be mailed to the address on your invoice