Frequently Asked Questions
Returns & Exchanges
Q: What is your return policy?
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 30 days from the purchase date. Your refund will not include shipping charges previously paid. If you are returning items that received "Free Shipping" on the original order, a $3.95 handling/ shipping fee will be accessed on each pair of the sunglasses.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for a credit to be issued. No credit or exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we receive your return at our warehouse, we will refund your method of payment and send you an email stating that your return is completed. We usually process returns within two business days of arriving at our warehouse, and credits normally take 3-5 business days to appear on your credit card statement.
Q: I would like to exchange my sunglasses for a different pair. What is your exchange policy?
You can exchange your purchase for up to 30 days from the purchase date. All product exchanges should include the original invoice and be mailed to the address noted above. Please send us an email right away to specify the style and color you would like to exchange your sunglasses for so we can place the new pair on hold for you.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for an exchange to be issued. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order. We will take care of the shipping charge for the new pair of sunglasses being shipped to you.
The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for an exchange to be issued. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order. We will take care of the shipping charge for the new pair of sunglasses being shipped to you.
Q: I returned a pair of sunglasses. When can I expect to see the refund on my credit card statement?
Once we receive and process your refund, it can take up to 3-5 business days to show on your credit card statement. Once we have issued your refund, you will receive an e-mail notification from Nikkieyewear.com letting you know that we have processed your return.
Q: How long does it take to process a return/exchange?
Once we have received the package back in our warehouse, returns and exchanges are processed within two business days, and returns are never processed on a Monday or the day after a holiday weekend. We will send you an email to confirm your refund.
Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original method of payment, as because we do not like to have your money in limbo, we do not offer any sort of store credit.
Q: Can I return a pair of sunglasses that broke?
We do not accept worn or used merchandise for return. We do replace defective sunglasses, but we can only assume a 30-day replacement policy, as we cannot be responsible for wear and tear.
Q: Are there any restocking fees for returns or handling fees for exchanges?
No, there are no restocking fees on your return, and we actually pay for the shipping on the exchanged product, provided it is shipping within the United States.
Q: Why did I not receive a refund for the shipping?
As stated in our return policy, we do not refund for shipping costs.
Q: Do I get free return shipping?
No, any costs incurred when sending back the sunglasses are the responsibility of the customer.
Q: Does the RMA Number cover my return shipping cost?
The RMA Number functions to identify your return so you are promptly and properly credited; it does not act as postage and thus will not cover your return shipping cost.
Q: What do I do with my RMA Number?
Write your RMA Number on the outside of the return parcel. Also, please include your invoice inside the return parcel.
Q: How do I return the sunglasses to you?
Once you have obtained your RMA Number, please write it on the outside of the box, put the invoice in the box with the product to be returned, and take the parcel to the post office, UPS, or FedEx store to be mailed to the address on your invoice or at the bottom of the website at all of our emails.
Security & Privacy
Q: Is it safe to use my credit or debit card on your site?
We guarantee that every transaction you make at Nikkieyewear.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Our site is protected by SSL encryption technology and we are a proud to be verified by Geotrust RapidSSL. Geotrust RapidSSL is a 3rd party that ensures your security on our website. Click here to view our Privacy Policy.
Q: Do you sell my information to third party companies?
No, we do not sell any customer information, nor will we ever.
Q: Will you share my information, even my email address, with anyone else?
No, we do not share any customer information, not even email address or telephone number, with any other company.
Q: What forms of payment do you accept?
We accept PayPal: Master Card, Visa, American Express, and Discover.
Q: Do you charge sales tax?
Sales tax will only be added to your order if it is being shipped to the state of California.
Q: Do you have a store that I can walk in and purchase sunglasses?
We are an internet store only. All orders can be processed online.
Q: How do I make changes to my order?
You may make changes or cancel your order as long as the order has not been shipped. We suggest you contact with our customer-care team as soon as possible with changes or cancellations so we can accommodate your request.
Q: Can I search/sort by size of glasses?
Unfortunately, we do not have a filter that allows to sort by size of frame. However, all styles have dimensions listed under the description.
Q: Do you keep records of previous orders?
We do keep records of previous orders, those records on the website via your account.
Q: Do you have any discounts for first-time buyers?
We do not have discounts for first-time buyers; everyone gets the same low price and free shipping offer presented.
Q: Why won't my order go through?
There are a few different reasons that a credit card may be declined (sometimes our system can tell us what exactly it was, and sometimes it just tells us it was declined). Some of the reasons for a declined card is: insufficient funds, wrong expiration date entered, wrong security code entered, the wrong billing address was provided.
Q: Do you have any pictures of the products on actual people?
We do not have pictures of actual people in the sunglasses, but many of our products have an example photo on a mannequin head, which helps with perspective.
Q: The style I want is out of stock. Is it gone forever, or will it be restocked? When?
We try to restock inventory as often as possible, but sometimes, a product is discontinued by a manufacturer, and it is completely out of our hands. Please contact customer service to inquire about a specific style.
Q: I need a different size of a particular style. Can you customize it for me?
Because we are not the manufacturers of the sunglasses, we are unable to customize the frames in any way.
Q: Do you do any price-matching?
We do not do price-matching, because it would be impossible to determine that a style listed elsewhere is the exact style we carry. Many styles look identical but can be made by a different manufacturer and is thus a different price.
Q: I see a picture of a different color of a certain style below the big picture, but I can only select one color. Can I order the other color?
The available colors are listed in the drop-down menu. If a certain color does not show up in the drop-down menu, it is out of stock and unavailable for order.
Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I enter to the cart.
The system will only allow the amount we have in stock to be added to the cart. If you want to order three of a style, but we only have one pair in stock, only one will be added to your cart. This way, you do not pay for what we cannot ship you.
Q: Can I pay with PayPal?
You are more than welcome to pay via PayPal Please select PayPal options in the cart page or at the bottom of the checkout page.
Q: Do you allow CODs (Collect on Delivery)?
We do not accept COD as a form of payment; we must receive payment before the order is shipped.
Q: Where do I enter this gift certificate code I have?
You may enter the gift certificate code at the bottom of the shopping cart page, and enter your code in the available field. The gift certificate codes will not work in promotional code boxes.
Q: Where do I enter this promotional code I have?
You may enter the promotional code at the bottom of the shopping cart page.
Shipping & Delivery
Q: How much does shipping cost?
Standard USPS First Class Mail is $3.95 for orders shipping within the United States. USPS Priority Mail is $4.95. Shipping costs can be calculated by adding the items to be ordered to your card, proceeding to the checkout page, and entering in the shipping address.
Q: If I order before 11AM Pacific Time, will I get my glasses today?
Same-day shipping means the order will leave our warehouse if you order before 11AM PST on a business day; it does not mean same-day delivery.
Q: How long does it take for the order to ship?
If you order before 11AM PST on a business day, the order will ship that day, otherwise, it will ship the next business day.
Q: My confirmation number says the package was delivered, but I don't have it. Now what?
A few steps should be taken first. Check with anyone in the house/apartment that may have received the package. If it is an apartment complex, check with the front desk. Check with neighbors to see if the package was misdelivered. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.
Q: I got my shipping confirmation email, but the tracking number doesn't work. Was the order even sent?
Tracking information is not available right away. It often takes a business day for USPS to update the tracking. Please check the tracking number again tomorrow.
Q: Why does the tracking information state there is no record of the item?
Tracking information is not available right away. It often takes a business day for USPS to update the tracking. Please check the tracking number again tomorrow.
Q: Does the free shipping apply to international orders?
Unfortunately, no. Orders shipped internationally, even to Canada, do not qualify for free shipping.
Q: Can I have the order sent somewhere other than my billing address?
Yes, you are welcome to ship the order to a different address than your billing address. During checkout, enter your billing address first, at the top of the page, select to ship it to a different address, then enter the full shipping address second.
Q: Can I have half the order sent one place, and the other half sent another?
No, we are unable to ship one order to different locations. If different destinations are required, separate orders must be made, and shipping must be paid for each, unless the orders are over the shipping threshold on their own.
Q: USPS said my order would be here yesterday, but they did not arrive. Will you refund my shipping?
USPS has been offering an expected delivery date on their tracking information for USPS First Class Mail. This is NOT a guaranteed delivery date, so the package is still on its way.
Q: Is there a list anywhere of countries to which you ship?
To see the countries to which we ship, please proceed to the checkout page, and click on the Country drop-down menu.
Q: My order is over $25 with tax. Do I get free shipping?
Orders with over $25 of merchandise qualify for free shipping, so if tax bumps it over $25, free shipping will not be applied.
Q: Why is express/overnight shipping so expensive?
The shipping is calculated by the weight of the package and where it is being shipped. We do not charge extra shipping, so the cost you are seeing comes directly from the shipping company. Also, many overnight/express shipping has to get on an airplane to arrive in time, so this increases the cost a lot.
Q: Do you ship internationally?
Nikkieyewear.com is pleased to offer International Shipping! All international orders are shipped using the United States Postal Service First Class Mail International. Packages usually arrive within 14-21 business days. International shipping rates for Canada start at $2.99 for the first pair of sunglasses, and $1.99 for each additional pair. All other countries start at $5.59 for the first pair, and $3.99 for each additional pair, and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Nikkieyewear.com has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What are your shipping rates and times?
Free Shipping on all orders over $25
We pay for your shipping on all orders over $25 shipped to the Continental United States. Our free shipping method is USPS First-Class Mail.
USPS First-Class Mail
Shipping on all orders under $25 to the lower 48 states of America is only $3.95. Packages are delivered in an average of 3-9 business days to any destination after your order is shipped with First-Class Mail. The USPS does not guarantee delivery times for First-Class Mail.
USPS Priority Mail
Packages are delivered in an average of 2-3 business days to any destination after your order is shipped with Priority Mail. The rate for Priority Mail is $4.95 and is non-refundable. The USPS does not guarantee delivery times for Priority Mail.
USPS Express Mail
Packages are delivered in 1-2 business days to any destination after your order is shipped with Express Mail. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Rates vary based on the weight and location of your package and are non-refundable. Express shipping is not available to Alaska, Hawaii or APO/FPO addresses. The USPS guarantees delivery times for Express Mail.
Important Note
Once we receive your order, it is usually shipped within 24 hours. Please add in this processing time for your order to the transit times shown above. For example, if you place your order on Monday and select Priority Mail and your order ships on Tuesday, you should receive your order on Thursday or Friday (on average). If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. We do not charge our customers handling fees if not stated otherwise.
International Orders
Nikkieyewear.com is pleased to offer International Shipping! All international orders are shipped using the United States Postal Service Express Mail International. Packages usually arrive within 3-5 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Sunglass Warehouse has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.
We pay for your shipping on all orders over $25 shipped to the Continental United States. Our free shipping method is USPS First-Class Mail.
USPS First-Class Mail
Shipping on all orders under $25 to the lower 48 states of America is only $3.95. Packages are delivered in an average of 3-9 business days to any destination after your order is shipped with First-Class Mail. The USPS does not guarantee delivery times for First-Class Mail.
USPS Priority Mail
Packages are delivered in an average of 2-3 business days to any destination after your order is shipped with Priority Mail. The rate for Priority Mail is $4.95 and is non-refundable. The USPS does not guarantee delivery times for Priority Mail.
USPS Express Mail
Packages are delivered in 1-2 business days to any destination after your order is shipped with Express Mail. Express shipping charges are calculated by weight and location and will be calculated when you checkout. Rates vary based on the weight and location of your package and are non-refundable. Express shipping is not available to Alaska, Hawaii or APO/FPO addresses. The USPS guarantees delivery times for Express Mail.
Important Note
Once we receive your order, it is usually shipped within 24 hours. Please add in this processing time for your order to the transit times shown above. For example, if you place your order on Monday and select Priority Mail and your order ships on Tuesday, you should receive your order on Thursday or Friday (on average). If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. We do not charge our customers handling fees if not stated otherwise.
International Orders
Nikkieyewear.com is pleased to offer International Shipping! All international orders are shipped using the United States Postal Service Express Mail International. Packages usually arrive within 3-5 business days and are insured against lost or damage at no additional cost. International shipping rates start at $23.95 and are non-refundable. All customs fees and duties are the responsibility of the customer. You may be subject to import duties and taxes, which are levied once the package reaches your country. Sunglass Warehouse has no control over customs duties, import fees, and cannot predict their cost. Customs policies vary widely from country to country; you should contact your local customs office for further information. At times, custom policies may also delay the delivery of your package. To provide safety and security for all online shoppers, international customers may be asked to fax a copy of their photo identification and both sides of their credit card before their order is processed.
Q: How do I check the status of my order?
You will receive an e-mail notification with a tracking number as soon as your order is shipped. You can track your package at www.usps.com.
There is no tracking number for USPS first class mail international.
Sunglasses
Q: Do all of your Sunglasses have UV 400 Protection?
Yes, all of our sunglasses block harmful UVA & UVB rays. Our sunglasses have passed the FDA with impact resistance lenses and meet ANSI Z80.3 high UV protection standards and have been proven and recommended in accordance with the latest guidelines. All of our sunglasses reduce infrared rays and filter color while maintaining high levels of visible contrast.
Q: Do you have a printed catalog?
Unfortunately, we do not offer a printed catalog. You can view all of our products online.
Q: I noticed the pair I want is out of stock, how long will that take to get the style back in stock?
Styles that are out of stock and not discontinued normally take around 2 weeks to arrive at our warehouse. If the style is discontinued by the manufacturer then it will not be available again.
Q: Do you offer a warranty on your sunglasses?
We do not offer a warranty on our sunglasses. This allows us to keep costs down on our discount sunglasses.
Q: What are the definitions of the lens colors?
Smoke and Gray: This is a neutral tint that allows true color perception, natural contrast, and the least amount of color distortion of any lens tint. Gray is ideal for general use when contrast enhancement is not desired.
Amber: Is effective for absorbing most blue light waves which sharpens visual acuity, improving depth perception and contrast in variable light conditions. Amber is popular for fishing, driving and general use.
Copper: A general purpose tint that heightens visual acuity and enhances color. Copper is effective in filtering scattered blue light, improving contrast and provides true color definition than amber. It delivers brightness field of vision and is applicable for skiing, fishing, and all flat light conditions.
Yellow: A long time standard in ski and shooting sports Yellow provides excellent depth perception and contrast in low light. Improves contrast and gives a sensation of heightened visual acuity.
Orange: Provides greater contrast than yellow and it optimal for overcast conditions, an extremely efficient haze-cutter that provides maximum contrast where low light conditions exist.
Copper: A general purpose tint that heightens visual acuity and enhances color. Copper is effective in filtering scattered blue light, improving contrast and provides true color definition than amber. It delivers brightness field of vision and is applicable for skiing, fishing, and all flat light conditions.
Yellow: A long time standard in ski and shooting sports Yellow provides excellent depth perception and contrast in low light. Improves contrast and gives a sensation of heightened visual acuity.
Orange: Provides greater contrast than yellow and it optimal for overcast conditions, an extremely efficient haze-cutter that provides maximum contrast where low light conditions exist.
Q: May I use all of your sunglasses for driving purposes?
Some jurisdictions restrict driving and other activities while wearing certain glasses. You should comply with all applicable laws and regulations.
Q: Do the sunglasses come with a case?
No, our sunglasses do not come with a case, unless specifically stated in the description. However, we do sell cases separately. They're listed under Accessories.
Q: Where can I see if the case I want will fit the sunglasses I want or have?
Unfortunately this is not something we currently have available on our website. If you are interested in a specific style of sunglasses and a case, you are welcome to contact customer service and they can double check the glasses with the case for you.
Q: What is UV400, and how much protection does it provide?
UV400 is the highest protection possible that you can get in your sunglasses. UV400 is 99-100% protection from harmful UVA and UVB rays. All of the sunglasses that we carry have UV400 protection.
Q: How much UVA/UVB protection do your sunglasses offer?
All of our glasses provide UV400 protection, which is 99-100% coverage from UVA and UVB rays.
Q: What are polarized sunglasses?
Polarized lenses help reduce glare (this can be helpful for water sports, driving, etc). Light reflected from surfaces like a flat road or smooth water is generally horizontally polarized. That is, the reflected light is usually vibrating more in one direction than in others. This horizontally polarized light is blocked by the vertically oriented polarizers in the lenses.
Q: Do polarized lenses provide more protection?
No, polarization has nothing to do with the amount of sun protection provided.
Q: Can you put a logo on my sunglasses?
Because we are not the manufacturers of the sunglasses, we do not have a way to customize or personalize them.
Q: Do you carry any replacement parts or screws?
Because we are not the manufacturers of the sunglasses, we do not have parts we can send you, unfortunately.
Q: How do I know what size of sunglasses I should get?
All of the glasses we have on our website list the dimensions of the glasses. We recommend measuring a pair of glasses you already have to compare to the measurements on our website.
Q: Do all of your sunglasses have spring hinges/temples?
While many styles do have spring hinges, not all do. The description will almost always state that the style does have them if it does.
Q: Do you have any transition lenses?
We do not carry any transition lenses. Unfortunately, we have been unable to find that style of lenses that we can offer in the current price range of our site.
Q: What are the lenses made of?
The lenses are made of polycarbonate, which keeps the sunglasses lightweight and keeps your eyes safe by being anti-shatter.
Q: Do you sell any products made in the USA?
We do not. Most of our products come from China.
Q: How do I find out the measurement of the width of the lens and bridge?
We do not list those dimensions on the site--we list the height of the lens, the width of the entire frame, from hinge to hinge, and the length of the arm piece, from the front of the frame, straight back to where the arm ends.
Q: Do the sunglasses come with a warranty?
The sunglasses do not come with a warranty. We do not accept worn or used merchandise for return. We do replace defective sunglasses, but we can only assume a 30-day replacement policy, as we cannot be responsible for wear and tear.